Resolved

Captivate Chat Outage

We are experiencing issues related to an ongoing Captivate Chat outage and are actively monitoring the situation. We will continue to provide updates as more information becomes available.

Resolved

Certchain CMS SSL Timeout

Incident Summary:
On November 7 at 3:41 PM UTC, the internal SSL certificate renewal process encountered a timeout during an automated Certbot update. This caused the process to restart without retrying.

Impact:
As a result, Front Door was temporarily unable to access the affected domain until the certificate update was completed.

Resolution:
The issue was identified and resolved by November 7 at 4:35 PM UTC. The SSL renewal process has been restored, and additional safeguards have been implemented to ensure automatic retries in case of future timeouts.